Effective Date: September 28, 2024

Welcome to Maxhealth Essentials (P) Ltd, your trusted source for high-quality medicines. By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read these carefully before using our services.

1. Acceptance of Terms

By using this website, purchasing any products, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you should not use our services.

2. Eligibility

You must be at least 18 years old or have the permission of a guardian to use our website and make purchases. By placing an order, you confirm that you meet these requirements.

3. Products and Services

Maxhealth Essentials sells essential medicines, health products, and supplements. We do our best to ensure all product descriptions, pricing, and availability information is accurate. However, errors may occur, and we reserve the right to correct any inaccuracies without notice.

3.1. Prescription Medications

Some products may require a valid prescription. We reserve the right to request a prescription before fulfilling orders for prescription-based medications.

3.2. Non-Prescription Products

Products that do not require a prescription can be purchased directly from the website, provided you meet any age or usage requirements set out on the product description.

4. Pricing and Payments

4.1. Prices

All prices listed on the website are in INR and include applicable taxes unless stated otherwise. Maxhealth Essentials reserves the right to modify prices without prior notice.

4.2. Payments

We accept payments through Credit Cards, Debit Cards, and UPI. Payment must be made in full before dispatching any products.

5. Shipping and Delivery

5.1. Shipping Policies

Orders will be processed and shipped within 7 days. Delivery times may vary based on the destination and chosen shipping method.

5.2. Delivery Restrictions

We only ship to locations within India. If you are outside these areas, please contact us for further assistance.

5.3. Shipping Costs

Shipping fees will be added at checkout based on the weight and destination of the order.

6. Return, Refund, and Cancellation Policy

6.1. Return Policy

Due to the nature of the products, returns are not accepted for prescription medications. Non-prescription items may be returned within 7 days of delivery if they are unopened and in their original packaging.

6.2. Refunds

Refunds will be processed once the returned item is received and inspected. Please allow 7 days for the refund to reflect in your account.

6.3. Order Cancellation

Orders can be canceled within 4 hours of placing the order. If the product has already been shipped, cancellation will not be possible.

7. User Responsibilities

By using our website, you agree not to:

• Violate any applicable local, state, national, or international law.
• Submit false or misleading information.
• Attempt to interfere with the website’s security or its operations.
• Misuse any content, such as downloading, distributing, or transmitting any unauthorized information.

8. Limitation of Liability

Maxhealth Essentials is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the value of the goods purchased, and we do not guarantee any specific health outcome from using our products.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Changes to the Terms

We may revise these Terms and Conditions from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Continued use of the website following the changes constitutes your acceptance of the new terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Berhampur (Ganjam, Odisha, India) jurisdiction, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

• Maxhealth Essentials (P) Ltd
• Email: support@maxhealth.co.in
• Phone: +91 958 376 0952, +91 738 176 0952
• Address: MKCG Main Road, Courtpeta Square, Berhampur, Ganjam, 760004